I'm Alana, Your
Clinician Assistant
Patients Want
A TRUSTED PATIENT-DOCTOR RELATIONSHIP
Alana's mission is to strengthen the trusting relationship between patients and their doctor. Patients want accurate care information when they can't reach their doctor. They will accept a virtual/telemedicine doctor, but prefer to speak with the doctor they know and trust. If they can't reach their doctor and feel uncomfortable or can't afford a virtual/telemedicine session or to go to urgent care or the ER, they turn to AI. But doctors know traditional probabilistic AI can produce wrong, sometimes dangerous answers.
The answer is Alana. Alana applies deterministic, fact-based clinical cognitive reasoning AI that you can trust to strengthen primary and specialist care, elevate telemedicine and on-call providers, preserve trusted patient-physician relationships, and support physician decision-making with patient-specific cognitive reasoning without the LLM or chatbot risks.
Physicians and Medical Groups want
Continuous, physician‑patient aligned care — across primary care, specialty care, telemedicine, and after‑hours support. Alana provides the kind of AI medical groups can trust, deterministic applied clinical intelligence that strengthens your Physician-Patient Trusted Relationships, elevates your telemedicine operations, and delivers accurate guidance to patients 24/7. The problem:
-
Primary care is accurate but cannot scale.
-
Specialists face rising complexity and volume.
-
Telemedicine is available but inconsistent or lacking patient specific data
-
Probabilistic AI is unsafe.
Alana unifies them into one continuous, safe, trusted physician‑patient aligned system.
Patients and Physicians Want
Alana provides continuity of care across primary, specialist, on-call and telemedicine providers.
Healthcare should strengthen the relationship between patients and their doctors—even when their doctor isn't available.
The trusted relationship between a patient and their doctor is at the center of good healthcare. But physicians cannot always be available when their patients need them. The office closes. Schedules fill. Appointments may be days or weeks away. Patients still become sick, have questions, and need help now. When that happens, patients may turn to an unfamiliar telemedicine provider, urgent care, the emergency department, or the internet. They may get access to care—but at the cost of losing the continuity and trusted relationship they have built with the physician who knows them.
Alana was designed to help close that gap.
Alana is an intelligent extension of the physician's care team—helping patients remain connected to their care when their doctor can't personally be there.
Alana operates in real-time, no waiting for encounters to be updated. Every one who is permitted with access has the most current information about the patient's condition.
When the patient's doctor is available, Alana helps their doctor become better informed about the individual patient.
When the doctor isn't available, Alana gives the patient a trusted place to begin and can help an authorized telemedicine or on-call clinician become better informed before providing care.
After the encounter, the patient's regular physician can remain connected for follow-up and continuing care.
Alana doesn't replace the patient-doctor relationship. Alana helps preserve and strengthen it.
-
For patients, that means somewhere trusted to turn to without disconnecting from their doctor.
-
For medical groups, it means extending the patient relationship beyond the limits of office hours and appointment availability.
-
For physicians, it means another way to remain connected to patients when they cannot personally be available.
-
For telemedicine organizations, it means immediate access can become connected care rather than an isolated encounter.
One Patient. Trusted Relationships. Continuity in Clinical Intelligence.
See what Alana does for you.
Summary
Primary care is trusted and accurate but challenging to scale. Specialists face rising complexity and volume. Telemedicine is available but inconsistent or lacking important patient information. Probabilistic traditional AI is unsafe.
Alana improves and maintains the trusted relationship between patients and doctors with deterministic, fact-based physician‑aligned clinical intelligence AI that provides cognitive reasoning across primary care, specialty care, telemedicine, and on-call after‑hours support — giving patients accurate guidance 24/7 and giving medical groups scalable, safe, consistent virtual‑care operations.
Alana brings deterministic AI with patient‑oriented reasoning into every care encounter.
Key Intelligence Features
Innovative Technology for Healthcare Advancement
Discover the key intelligence features of Alana Medical’s technology solutions that provide continuity over clinical operations and patient care for physicians, medical groups and telemedicine organizations. With real-time interaction, targeted clinical questions, labs, radiology and more updated in real-time to coordinate, improve and speed patient care, managing and delivering exceptional healthcare has never been this effective.
.jpg)
FOR PATIENTS
You Need Help Now. Your Doctor May Not Be Available.
It's 3 a.m., you don’t feel well. You call your doctor’s office and no one is available to help you. What do you want to hear?
Thank you for calling XYZ Medical Group. Our office is closed. Press 1 for appointments, Press 2 for billing. Press 0 to leave a message or Call 911 or go to a hospital emergency room.
You may not be able to schedule a telemedicine visit for hours or days.
You don't want to go to an emergency room unless it’s your only option.
But you're sick, concerned, and want answers.
-
Could this be serious?
-
What could be wrong with me?
-
What could I do to feel better?
Now imagine your physician's message says:
“This is Dr. Smith. I'm not available right now. If this is a life-threatening emergency, call 911 or go to the nearest emergency room. If it is less urgent, please contact my assistant, Alana at alanamed.com, she will assist you, answer your questions and update me about your inquiry.”
You shouldn't have to choose between getting help now and staying connected to the doctor you trust.
***
“If You Can't Reach Me, Please Contact My Assistant, Alana.”
Imagine hearing that from your doctor when you or a loved one is sick.
Instead of being sent somewhere completely disconnected from your care, your physician or medical group gives you another trusted place to begin.
Alana is easy to use.
-
Securely access Alana 24/7 and tell her how you're feeling by speaking to her in your own words or by entering text.
-
No medical terminology required.
-
No need to know which information might be important before you begin.
-
Alana helps gather and organize relevant information about your health concern and supports the healthcare professionals responsible for your care.
-
You get answers immediately., no waiting hours, days or weeks to learn what your problem may be.
-
Alana makes your doctor aware of your inquiry so he/she can follow up.
-
If you need a healthcare professional sooner, an authorized telemedicine or on call clinician can review your Alana inquiry, verify and supplement the information, and use Alana while caring for you.
-
The clinician evaluates you, makes the diagnosis, and determines treatment.
-
When appropriate, the clinician may prescribe medication through the normal prescribing process.
-
Afterward, relevant information is sent to your regular physician or specialist for appropriate follow-up.
-
And if your responses indicate that you may need immediate medical evaluation, the appropriate urgent or emergency care pathway can be initiated.
You're not leaving your doctor's care. You have more access to it.
Your Doctor Is Still Your Doctor. Alana Helps Your Doctor Be There for You in a New Way.
Want Alana supporting your care?
ASK YOUR HEALTHCARE PROVIDER ABOUT ALANA
The patient gets greater access without unnecessarily leaving your medical group relationship behind.
And Alana does more than extend access. Alana provides patient-specific clinical intelligence and clinical considerations to support healthcare professionals while preserving their professional judgment and decision authority.
Your physicians remain the physicians. Your patients remain connected to their care. Alana helps connect them all.
Don't lose the patient when the office closes.
Extend the trusted relationships your physicians have already built.
Extend access. Preserve continuity. Support your physicians. Strengthen the patient relationship.
Alana is the cognitive intelligence layer that works with your existing systems.
REQUEST A PRIVATE DEMONSTRATION
FOR MEDICAL GROUPS
When Your Physicians Aren't Available, Where Do Your Patients Go?
Your patients chose your medical group and built trusted relationships with your physicians.
But no physician can personally be available every time a patient needs help.
The office closes.
Schedules fill.
Appointments become unavailable.
Patients still get sick.
When they can't reach you, they may turn to an unrelated telemedicine provider, urgent care, an emergency department, or the internet.
They may find care somewhere else—but every disconnected encounter can fragment continuity with the physicians and medical group responsible for their ongoing care.
The challenge isn't simply giving patients greater access. It's providing access without losing the relationship.
***
Give Every Physician an Alana.
Alana can become an intelligent extension of your physicians' care teams—giving patients a trusted place to begin when their physician isn't immediately available.
Instead of an after-hours message that simply tells patients to call back tomorrow or go to urgent care or the hospital ER, your physicians can offer another option:
“If you can't reach me, please contact my assistant, Alana.”
The patient begins with Alana.
Their encounter remains connected to their care.
When physician follow-up is appropriate, the patient's regular physician can review the encounter.
When the patient needs more immediate clinician access, an authorized telemedicine healthcare professional can step in with greater patient-specific clinical context.
After the encounter, relevant information can return to the patient's regular physician for follow-up and continuing care.
TELEMEDICINE WITH SEAMLESS INTIGRATION
Your Clinician Is Available Now.
The Patient's Trusted Doctor May Not Be.
That's why many patients turn to telemedicine.
But the telemedicine clinician may be meeting that patient for the first time.
The patient may be sick, uncomfortable, worried, or in pain while trying to explain a health history to someone who doesn't know them.
Your clinician gets immediate access to the patient.
But immediate access doesn't automatically provide knowledge of the individual patient.
And without continuity, the telemedicine consultation can become another isolated episode of care.
Provide Immediate Care Without Disconnecting the Patient From Ongoing Care.
The patient can begin with Alana before the telemedicine consultation.
Alana helps capture and organize relevant patient information so the authorized telemedicine clinician can begin the encounter with greater patient-specific clinical context.
But Alana isn't simply another intake questionnaire.
Your clinician can use Alana.
The telemedicine clinician reviews and verifies the patient's information, performs the clinical evaluation, and can use Alana's patient-specific clinical intelligence and clinical considerations to support professional judgment.
The clinician makes the diagnosis.
The clinician determines treatment.
When clinically appropriate and legally authorized, the clinician can prescribe medication through the organization's normal prescribing process.
And when the patient has a regular physician or specialist, relevant information from the encounter can be communicated back to them for appropriate follow-up.
Telemedicine provides access when the patient's doctor can't be there. Alana helps make that access part of a connected continuity of care.
Client Stories
FOR PHYSICIANS
Your Patients Need You Even When You Can't Be Available.
The relationship you have with your patient doesn't end when the appointment does.
But you can't personally be available to every patient at every hour.
A patient may become sick at night.
They may have a concern over the weekend.
Your schedule may be full.
Their next appointment may be days or weeks away.
When they can't reach you, someone else may provide their care—and that healthcare professional may know very little about the patient you've cared for over months or years.
You shouldn't have to choose between being available 24 hours a day and having your patient receive disconnected care.
Let Alana Help Extend Your Care When You Can't Personally Be There.
Alana is the clinical cognitive intelligence layer that connects patients, physicians and telemedicine providers.
Alana is designed to support your relationship with your patient—not replace it.
When you're available, Alana can provide patient-specific clinical intelligence and clinical considerations for your professional review.
When you're not available, your patient can begin with Alana instead of starting somewhere completely disconnected from you.
If another authorized healthcare professional needs to provide more immediate care, that clinician can use Alana to begin better informed about the individual patient.
The treating clinician remains responsible for the diagnosis and treatment decision.And the patient can return to you for appropriate follow-up.
Your patient can receive care now without unnecessarily severing continuity with you.
Alana is also designed to support a structured, traceable clinical encounter in which relevant patient information, clinical context, Alana's considerations, the clinician's decisions, treatment, and subsequent follow-up remain appropriately distinguishable.
Better-informed decisions. Greater continuity. A clearer clinical record.
Alana Helps You Stay Connected to Your Patients—Even When You Can't Personally Be Available.
Extend the relationship you've already built.
CONTACT US ABOUT ALANA FOR PHYSICIANS
.
